Kadence - Installation "Failed" Error

Sometimes, the import will fail when installing your new Kadence Child Theme.

If this happens to you, try these steps:

1. Disable plugins & import again

Disable all plugins (except for the Starter Templates plugin) and then try to import again. 

If it failed again, repeat the same import a few times (give it 7 tries max), and refresh the page between each try to check if things are importing. The demo import should finish with a success message on one of those 7 tries. Once it does, you are done with importing.

It's possible that you might have some duplicate content. If you do, just go through your posts, pages, menus, and media to delete any duplicate content. Once the content has imported, you can reactivate your plugins.

2. Fix/Increase your limitations

Different servers/hosting services place standard limitations on WordPress setups/users. These are normal and easily increased by either touching base with you're hosting service, or by doing it manually. You can get in touch with your hosting to do this if you're not comfortable, but doing it yourself is super easy: 

1. Navigate to your WordPress dashboard and go to the Plugins page. Search for "file manager", and install & activate the first one that pops up.

2. After activating, you should see the File Manager section with the yellow folder on the left side. Click to open it.

3. Next, click the public_html folder > click the wp-config.php file > then click the pencil button to edit the file.

4. You should see the file pop up. Copy and paste the following BEFORE the line that says "That's all, stop editing"

define('WP_MEMORY_LIMIT', '96M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

5. Click the "SAVE & CLOSE" button

6. You might not need to do this, but I recommend clearing your cache next - see here if you aren't sure how

7. Try the import again

3. Check PHP and other important WordPress requirements

If you have created a website within the last year, you most likely don't need to worry about this. If your site is 2+ years old, you should check your PHP version and other WordPress-specific requirements to make sure they're up to date.

Confirm that your setup is ready with the basic WP requirements: https://wordpress.org/about/requirements/

Get in touch with your hosting provider to confirm that all of these requirements are up to date and if not, ask them to update it.


If the issue persists, please submit a support ticket with your WordPress login information and I'm happy to help!