How to Use this Support Site
I'm so happy to announce the new Support Docs site for Hearten Made themes! On this support site, you will find your theme documentation guides, WordPress tutorials, Genesis tutorials, Kadence tutorials, plugin tutorials + more!
The "Theme Docs", or "Theme Documentation" is where you'll find all the info that you'll need to set up your theme. Each Hearten Made theme has its very own Theme Documentation section that contains articles that will walk you through how to set up your new theme.
Depending on the theme you purchased, you will want to click Genesis Child Themes or Kadence Child Themes at the top. Then, on the left side of the page, click on your theme name. This will open the articles for your theme.
To begin installing your theme, just click on the first article and work your way down. You don't have to do everything in order, but if you're new to WordPress, it might help.
The Tutorials section of the support site is full of helpful tutorials for WordPress, Genesis, Kadence, plugins, etc.
Under "Categories" on the left side of the Tutorials page, you'll notice a few different tutorial sections you can browse through:
Theme Tutorials – General tutorials related to themes
WordPress Tutorials – Tutorials on WordPress
Plugin Tutorials – Tutorials related to plugins
The Troubleshooting section of the support site addresses many common issues and questions I'm asked about regularly– and how to fix them!
Under "Categories" on the left side of the Troubleshooting page, you'll notice a couple of different sections you can browse through:
Most Common Issues – Fixing the most common issues and FAQ
Something is Missing – Is something missing from your site?
Because there are so many articles, if you ever have trouble finding what you're looking for, just go back to the support homepage and use the search bar to find what you're looking for. You can type in your question, or just type in search terms. You can also use the search bar on the category and article pages to find what you're looking for.
Submitting a Support Ticket
If you've gone through the Theme Documentation guides, Troubleshooting page, and Tutorial pages, and you're still having trouble or can't find what you're looking for, I'm happy to help you! You can submit a support ticket here. Please be as detailed as possible when submitting your support ticket.